Standard orders in the US ship in 4 business days (M-F) and are typically 2-5 business days once shipped (or 6-9 business days to your door from the time of placing your order). 

We also offer 2 expedited services you can choose at check out:

1) RUSH: Next day turnaround with STANDARD shipping. Typically 3-5 business days to your door.
2) EXPRESS: Next day turnaround with EXPRESS shipping. Typically 2 business day transit time depending on the service area.  2-3 business days to your door from placing order.

*The daily cutoff for RUSH & EXPRESS orders is 8:30 am (EST)*

You can purchase any of these shipping upgrades at check-out under "Shipping" if needed.  Business days are considered Monday - Friday EST and do not include postal holidays, as determined by the shipping carriers.

We do not ship to PO or APO Boxes--so sorry!

We do not offer International shipping due to the increased risk of breakage. It is important for us that our items arrive flawless and unfortunately shipping overseas allows for the opportunity for damages and unforeseen tariffs.

Absolutely!  Message us here or email us info@modernfavors.com and we'll do everything we can to help!

Our policy states that we allow for cancellations up to 2 hours after an order is placed due to the tight turnaround time for custom orders.

Due to the custom nature of our business, any item that is customized or made for your order is not eligible for a cancellation or refund however we want you to LOVE your products! Please contact us here or email us info@modernfavors.com and we'll do everything we can to help!

Items* that are not customized, can be returned within 10 days of your delivery date. 

*Food, spa products, and/or perishables are not eligible for return and refund.

ModernFavors prides itself on our attention to detail, stellar customer experience and also personalization.  If we've made your favors and designs look simple and cohesive--then good!  We've done our job. 

The truth is that there is SO MUCH thought that goes in to each favor and how names and info of various lengths will fit on your design--and still look like it was meant to be there all along.  Each letter, font tail and especially character spacing is thoughtfully considered so every word looks amazing on your label.  Most other companies offer software in which you design your label online within its limitations, and they simply hit print.  ModernFavors offers the same flexibility but by working directly with a designer so you don't have to be the expert.  We've sold over 500k favors--each curated for you, personalized with your info and assembled by hand!  This isn't our first rodeo and we are thrilled to work with you too.

Ugh--so sorry on behalf of the shipper for treating your package like a touchdown pass.  If you find any damages to your box or contents please contact us immediately.  We will file an insurance claim on your behalf and replace any damaged items.  IMPORTANT -- Please take photos of ALL damages- each damaged item must be photographed- as well as the SHIPPING BOX. 

Please email us and include the following items :

1. Please take photos of ALL damages- each damaged item must be photographed.
2. Photos of the SHIPPING BOX (even if it doesn’t appear to have any damage on it)
3. Please take a photo of the shipping label itself. 

The Photos of damaged items, shipping box AND a photo of the shipping label itself are REQUIRED by the shipping carrier for replacement items during the claims process. You may be contacted by the insurance company to verify, and if so, will be required to sign an affidavit describing the damages.  Damages must be reported within 7 days of your delivery date to be eligible.